common questions

• What is the delivery period?

Delivery of the order is 4 to 6 working days via shipping companies.

• What are the payment methods on the site?

Apple Pay.

Mada card.

- Visa or MasterCard.

-paypal.

- Bank transfer to the account.

- By paying in installments through Tabi Company.

- By paying in installments through Tamara Company.

- Cash on delivery (limited areas)

• What are the official working days and times for customer service?

The official working days are from Saturday to Thursday from 12:00 noon until 9:00 pm.

• What is the warranty policy at the Jolay online store?

Our warranty policy guarantees you protection in the event of a defect in the products after purchase and is as follows:

We guarantee all manufacturing defects in the product.

The warranty does not cover damages resulting from misuse.

The customer has the right to inspect the goods before receiving, otherwise, the original is that the goods were delivered intact and in factory condition, and we will not accept any complaint of shortage, breakage, or the like after receipt.

• What happens if the required product is not available after completing the purchase?

In very rare cases, the order may conflict with what is actually in stock, and therefore a text message is sent to the customer to inform him of this. The customer can change the order or return the amount to his bank account.

• Do I bear any costs if I want to return the product?

Yes, there are return shipping costs.