In the Julai Furniture and Decoration store, we have easy and flexible conditions for replacement and return, as it is:
The product can be exchanged within (7) days from the date of delivery of the order to you, or returned within (3) days.
# When to return or exchange:
1- In the event that the application is different from the one that was requested.
2- If it has a manufacturing defect.
Terms of return and exchange:
- The furniture and gaming department products cannot be returned after they have been installed.
- The customer is responsible for communicating and delivering the returned order to the shipping company, whether through a representative or delivering it to the office.
- Ensure that no adhesive papers in the product or its packaging are cut or damaged.
- The product must be returned within 3 days for the return policies to apply to your order.
- The product must be returned within 7 days for the exchange policies to apply to your order.
- It must be ensured that the product has not been used before returning it, and that it is in its original condition when the order arrives.
- The return or exchange policy does not apply in the event that there are discounts or offers on the product or when it is included under the liquidation discounts item.
- The customer bears the cost of shipping the product, sending it back, and the costs of electronic payments, which are deducted from the order amount or transferred to the institution's bank account.
How long will it take to process my money back after canceling or returning the order?
The process depends on the shipping company and its speed in retrieving the request, but after we receive the product and its integrity is checked, then the financial procedure will take place and the amount will be delivered to the same channel through which we received the amount.
How long does it take for the order to receive the replaced product?
The process depends on the shipping company and its speed in delivering the product to be replaced, but after we receive the product and its integrity is checked, the replacement process will take place and the new product will be shipped to you.
If you comply with the policy:
The order amount is refunded by returning the amount to the same bank account within 14 working days, according to the bank's policy, after we have received and examined the products. In the event that the customer requests a return or exchange, he will bear the shipping fees for returning the product to be replaced and the shipping fees for the new product
Pay or return the financial difference, if any.
# Always make sure to:
- Do not cut the carton or any cover of the product so that the costs of re-packaging are not deducted.
- You must be registered on the site in order to benefit from all services and return or exchange policies.
note :
Once you complete the order, you agree to the return and exchange policy.